Porsche eBike Performance Accelerates IT Efficiency with Freshworks’ AI-Powered Enterprise Software

BERLIN, March 20, 2024 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) announces that Porsche eBike Performance, a Porsche subsidiary dedicated to developing pioneering electric drive systems for e-bikes, has streamlined its IT operations with Freshworks’ AI powered business software, Freshservice™ and Freddy Copilot capabilities to further improve agent productivity.

Launched in 2022, Porsche eBike Performance aims to make a significant impact in the e-bike sector with its innovative solutions. The company faced the challenge of rapidly scaling IT service delivery to support its global release of new products by mid-decade. The IT team turned to Freshworks to standardize processes and provide better support for the fast-growing company of over 300 employees.

Porsche eBike Performance adopted Freshservice for IT, streamlining service requests, and expediting IT service delivery. The platform's centralized service portal, orchestration apps, and integrations, including Microsoft Teams Servicebot, have optimized IT operations. By tapping into Freshservice’s powerful automations and built-in AI features, Porsche eBike Performance implemented IT workflows that help employees work more efficiently.

After implementing Freshservice, the team experimented with virtual agents and chatbots – quickly realizing real returns on their investment. Freshservice's generative AI-powered virtual agent — in conjunction with the Microsoft Teams Servicebot — provides employees with 24/7 support and shortens resolution times within Teams. Porsche eBike Performance also added Freshworks’ latest Freddy AI capabilities, including the “always-on” collaborator, and generative AI Freddy Copilot assistant, to further improve agent productivity. Using the Solution Article Generator, the IT team can auto-generate solution articles from public sources and existing tickets to deflect common issues.

“Freshservice's AI capabilities are the backbone of our IT operations,” said Alexander Wünsch, Chief Financial Officer at Porsche eBike Performance. “With features like conversational support and the solution article generator, we are now able to deliver intelligent and user-centric IT support. Freshservice is simple and easy to understand, even for those without deep technical knowledge or rigorous IT training.”

While the IT team maintains the knowledge base in English, it also supports employees who speak Croatian or German. With Freshservice’s multilingual knowledge base, users have immediate, self-service access to helpful articles in their preferred language, saving time and improving experience.

One major benefit of these features is their intuitiveness. Users and administrators benefit from the balance of Freshworks’ consumer-grade experience with enterprise-grade capabilities to accomplish predictable tasks like incident management, change management, problem management, and hardware or software asset management — all in one place.

Mr. Wünsch noted that the impact has been notable, with fast implementation and user adoption, a boost in IT governance and asset control, improved scalability and efficiency, and a reduction in employee onboarding setup time from 30 minutes to seconds. Buoyed by its initial success, Porsche eBike Performance plans to leverage Freshservice to continue scaling its IT infrastructure. The platform's versatility opens up possibilities for extending the service catalog to departments like HR and Facilities, unlocking even more business value.

“Freshworks AI-enabled IT service solutions have had a tangible impact on Porsche eBike Performance’s business and a positive impact on agent’s productivity,” said John Crossan, Senior Vice President and General Manager of Europe at Freshworks. “We’re delighted that Freshservice is at the heart of such a powerful company’s AI transformation.”

About Porsche eBike Performance GmbH
Porsche eBike Performance GmbH, based in Ottobrunn near Munich, Germany, develops pioneering electric drive systems for e-bikes. These include the compact lightweight drive systems from FAZUA for agile e-bikes and, in future, high-performance drive systems from the Porsche brand. These will be distributed to bike manufacturers worldwide from the middle of the current decade. As well as motors, the drive systems include batteries and the necessary software architecture for connectivity solutions. These are developed at the head office in Ottobrunn and by the subsidiary Porsche eBike Performance d.o.o. near Zagreb, Croatia. Dr. Ing. h.c. F. Porsche AG is the majority shareholder of Porsche eBike Performance GmbH. www.porsche-ebike-performance.com

About Freshworks
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 66,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X.

© 2024 Freshworks Inc. All Rights Reserved. Freshworks, Freshservice and Freddy AI and any associated logo are trademarks of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third parties of Freshworks Inc. or any aspect of this press release.

Media Relations Contact
Abigail Watts
pr@freshworks.com


Porsche eBike Performance Accelerates IT Efficiency with Freshworks’ AI-Powered Enterprise Software

THỦ THUẬT HAY

8 thao tác cực hữu ích trên iPhone mà iFan nào cũng phải nhớ

iOS mang đến cho iPhone khá nhiều tính năng kèm theo đó là các thao tác giúp người dùng thực hiện nhanh một tác vụ bất kỳ. Là iFan chắc chắn phải...

5 cách giúp người dùng trải nghiệm Linux an toàn

Windows là hệ điều hành phổ biết nhất thế giới và tại Việt Nam. Thực tế, không ít người sử dụng Windows mong muốn trải nghiệm trên một hệ điều hành khác, như Linux chẳng hạn. Những lời khen dành cho Linux luôn hấp dẫn

Trải nghiệm Windows 10 Pro Lite Version 1803 phiên bản rút gọn tính năng

Bộ cài ISO này được tạo ra bởi anh Nguyễn Tuấn - Admin trang congnghe.nhipsong24h.net. Anh Nguyễn Tuấn đã làm ra nhiều bộ ISO uy tín cho các phiên bản Windows, nên các bạn có thể yên tâm nhé.

Hướng dẫn khôi phục dữ liệu với DiskGetor Data Recovery

Phần mềm này sẽ giúp cho các bạn khôi phục, với tốc độ xử lý dữ liệu cực nhanh, giải quyết những vẫn đề bảo mật dữ liệu cực mạnh so với các phần mềm khác, những dữ liệu bị mất, bị xóa, format từ ổ đĩa cứng sẽ được phục

Thêm 1GB bộ nhớ trên iPhone chỉ trong vòng một nốt nhạc

Nếu làm theo hướng dẫn dưới đây thì người dùng iPhone sẽ có thêm 1GB bộ nhớ để lưu trữ dữ liệu mà không cần tốn quá nhiều công sức.

ĐÁNH GIÁ NHANH

Hyundai Santa Fe 2019 được cải thiện thế nào để có thể giữ vững vị thế của mình?

Gần 20 năm trước, Hyundai lần đầu tiên giới thiệu mẫu Santa Fe thế hệ đầu tiên tại thị trường Mỹ. Theo thời gian chiếc Crossover này đã trở thành một trong những chiếc xe bán chạy nhất của thương hiệu xe hơi số 1 Hàn

Đánh giá thời lượng pin Samsung Galaxy A03s: Đứng đầu phân khúc giá

Galaxy A03s chỉ nằm trong phân khúc giá rẻ nhưng lại sở hữu viên pin dung lượng khủng 5.000 mAh so với các đối thủ. Vậy dung lượng trên có đủ để đáp ứng nhu cầu sử dụng của người dùng hay không? Hãy cùng chúng tôi đánh

Đánh giá Archos 80c Xenon: Vô địch trong tầm giá

Archos 80c Xenon là chiếc máy tính bảng giá rẻ có thiết kế cứng cáp, màn hình lớn và thời lượng pin vượt trội, mang đến những trải nghiệm tốt nhất trong tầm giá