Descartes’ Annual Ecommerce Study Shows Online Buying Grows but 67% of Consumers Face Delivery Problems

ATLANTA and LONDON, May 07, 2024 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, released findings from Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes, its third annual consumer sentiment study of ecommerce home delivery. The study shows that 39% of respondents made more online purchases in the period surveyed this year compared to last year, and that 57% made purchases in at least one new product category this year. While the study revealed that consumers in every demographic are increasing the volume and frequency of their online purchases, 67% of those surveyed encountered delivery problems.

What’s more, delivery issues were also cited in the study as a potential barrier to future online buying. When consumers were asked what would put them off making more online purchases in the future, 21% indicated they have had negative delivery experiences, 20% said deliveries are not reliable and 17% have been dissatisfied with the delivery process. Additionally, according to the study, 63% of those who experienced delivery problems took some form of action that had negative consequences for the retailer or delivery company (see Figure 1).

Figure 1: Consumer actions in the face of delivery problems



Source: Descartes & SAPIO Research

“While the third year of this study reveals the industry is achieving small, year-over-year improvements across a number of dimensions related to home delivery performance, the level of consumer dissatisfaction remains high,” said Chris Jones, EVP Industry at Descartes. “Mediocre delivery performance and inconsistent delivery experiences are, however, solvable problems. There are market proven strategies, operational best practices and technology solutions that retailers and delivery companies can consider to cost-effectively provide an optimal home delivery experience tailored to consumers’ delivery preferences.”

Descartes and SAPIO Research surveyed 8,000 consumers in Europe and North America on their ecommerce buying behavior during the first three months of 2024. The goal was to gain a comprehensive view of the state of ecommerce and home delivery performance by understanding, for example, the reasons for increases or decreases in ecommerce purchases, the different types of goods purchased, the frequency of purchases, delivery preferences, delivery experiences and the impact of delivery failures on retailers and their delivery agents. The study also examines how consumer behaviors and perceptions vary across demographics. For the full report, read Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes.

Learn more about Descartes’ Home Delivery Solutions and its Ecommerce Shipping & Fulfillment Solutions.

About Descartes

Descartes (Nasdaq:DSGX) (TSX:DSG) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and Twitter.

Global Media Contact
Cara Strohack                                                                     
Tel: +1(800) 419-8495 ext. 202025                                 
cstrohack@descartes.com  

Cautionary Statement Regarding Forward-Looking Statements

This release contains forward-looking information within the meaning of applicable securities laws ('forward-looking statements') that relate to Descartes’ solution offerings and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, 'Certain Factors That May Affect Future Results' in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada including Descartes’ most recently filed management's discussion and analysis. If any such risks actually occur, they could materially adversely affect our business, financial condition or results of operations. In that case, the trading price of our common shares could decline, perhaps materially. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. Forward-looking statements are provided for the purposes of providing information about management's current expectations and plans relating to the future. Readers are cautioned that such information may not be appropriate for other purposes. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based, except as required by law.



Descartes’ Annual Ecommerce Study Shows Online Buying Grows but 67% of Consumers Face Delivery Problems

THỦ THUẬT HAY

Phần mềm hỗ trợ tải toàn bộ Album trên một số trang chia sẻ nhạc trực tuyến và YouTube

Để giúp các bạn khắc phục điều đó, TCN xin chia sẻ một công cụ hỗ trợ tải nhạc theo dạng album từ một số trang chia sẻ trực tuyến như MP3 Zing, Nhaccuatui, Chiasenhac Nhacvui v.v... thậm chí là cả danh sách phát video

CPU binning là gì ? Tại sao nó ảnh hưởng đến việc ép xung CPU ?

Có thể bạn không biết, mỗi khi mua một CPU desktop, bạn cũng sẽ nhận được một lượt quay may mắn gọi là “xổ số silicon”. Hai CPU của cùng tên có thể hoạt động khác nhau khi bị đẩy đến giới hạn xung nhịp của chúng do một

Liệu chế độ Dark Mode có tiết kiệm pin hay không? Cách bật chế độ Dark Mode trên điện thoại

Chế độ Dark Mode hầu như đã có mặt ở mọi smartphone hiện nay, tính năng này sẽ cho bạn một giao diện đen thay vì giao diện sáng như trước đây. Thực hư chuyện chế độ này có tiết kiệm pin hay không vẫn đang được nhiều

5 cách bảo vệ smartphone dưới trời nắng nóng 40 độ

Khi mà tiết trời Việt Nam đã chính thức bước sang mùa hè. Bạn cần phải chuẩn bị cho mình những cách bảo vệ “dế yêu” trong lúc nhiệt độ ngoài trời chạm ngưỡng 40 độ C như hiện nay.

Nếu máy tính của bạn không đủ cấu hình để cài đặt Windows 11, đây là cách vượt rào

Windows 11 đã chính thức ra mắt từ ngày 5 tháng 10 vừa qua. Mặc dù đây được đánh giá là một bản nâng cấp cực lớn dành cho cộng đồng người dùng Windows, song Windows 11 cũng tạo ra một số trở ngại cho những người muốn

ĐÁNH GIÁ NHANH

Giá 269,9 triệu đồng, Triumph Trident 660 có gì đáng để người mới chơi mô tô lựa chọn?

Triumph Trident 660 là mẫu xe entry-level của hãng xe Anh Quốc, sở hữu thiết kế tân hoài cổ cùng nhiều trang bị hiện đại. Xe có cảm giác vận hành thú vị phù hợp với người mới chơi.

Đánh giá thời lượng pin OPPO A93: 4000 mAh có đủ dùng cho 1 ngày dài?

OPPO A93 đang thu hút được rất nhiều sự quan tâm của người dùng bởi vẻ ngoài hấp dẫn, cấu hình mạnh và camera chụp ảnh đẹp. Không chỉ vậy A93 còn sở hữu viên pin dung lượng 4.000 mAh, nhưng viên pin này có đủ để sử