Freshworks Report Reveals Massive Opportunity for IT Leaders Leveraging AI

SAN MATEO, Calif., Sept. 26, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today released the findings of its second annual “State of Workplace Technology” report, which found a 71% increase in the number of software applications on IT teams’ work computers over the last year1. To manage this spiraling complexity, the report found that IT pros—especially senior leaders and younger generations—are embracing AI to automate workflows and boost efficiency with 86% of IT pros reporting that their organizations are already using AI.

AI is poised to save companies time and money
While IT departments are expected to grow this year2, it doesn’t mean they need to spend more. Freshworks found that companies in the U.S. could save over $15,000 per IT employee each year using AI to eliminate time wasted on repetitive tasks. This means that an enterprise-sized company with at least 5,000 employees and an average of 200 IT professionals on staff could save at least $3 million annually using AI. The survey also revealed:

  • IT professionals are managing more software than ever and see an opportunity to simplify. The number of software applications on IT teams’ work computers increased 71% over the last year. Despite this, IT professionals only use one-third of the applications available to them daily (just eight out of 24), compared to half in 2022.
  • IT teams put efficiency first. They rank ease of use and efficiency as top attributes of business software, ahead of feature suite, reliability and cost-effectiveness.
  • AI eliminates repetitive tasks. IT pros agree AI frees up time otherwise spent on repetitive tasks (49%) and allows them to do more complex, meaningful work (45%). Moreover, IT pros estimate they could save more than five hours per week by using AI to complete repetitive tasks.

“I’ve had a front-row seat to the mobile and cloud revolutions, and witnessed how both delivered powerful efficiencies that enabled IT teams to improve performance—without expanding costs,” said Dennis Woodside, Freshworks president. “We’re already seeing customers like Smartsheet and Sony Music Entertainment who plan to harness AI to substantially improve employee service, while saving on costs from legacy software accrued over time.”

Senior IT leaders are bought into AI
Directors and above report higher use and organizational support for AI. Notable findings include:

  • AI use is generally encouraged at work. Seven in ten (70%) IT directors and above say that use of AI is actively encouraged by their company, compared to 44% of team leads/managers and 21% of individual contributors.
  • IT leaders are leading the way to adopt AI. More than nine in ten (91%) IT directors and above currently use AI to support their workload, compared to 66% of team leads/managers and 33% of individual contributors.
  • There’s a youth AI movement. Newer generations are playing a pivotal role in AI adoption. Eight in ten (81%) of Millennial and 75% of Gen Z IT pros currently use AI to support their workload, compared to 57% of Gen X and 27% of Boomers.

“Business leaders adopt software for good reasons—to improve operations—but over time may face an unintended consequence of accruing more applications than they need,” said Prasad Ramakrishnan, CIO at Freshworks.Smart, simplified technology, paired with the power of AI, will do more to drive productivity and efficiency than legacy software has done in decades. IT leaders who embrace automation and technological agility to reduce complexity will be the ones whose teams come out ahead.”

See the “State of Workplace Technology” report in full here. To learn more about Freshservice for AI-first IT Service Management, visit freshworks.com.

Methodology
Freshworks conducted this research using an online survey prepared by Method Research and distributed by RepData among n=2,000 adults ages 18+ that work full time as IT professionals, with n=500 U.S., n=500 U.K., n=100 the Netherlands, and n=150 in each of the following six countries: Germany, France, Singapore, Australia/NZ, India, and the United Arab Emirates. The sample was balanced by gender, age, and company size, with an internationally representative geographic spread of respondents. Data was collected from April 27 to May 17, 2023.

Time savings using AI in the U.S. was calculated by taking the median salary of computer and IT pros in the U.S. ($100,530 per U.S. BLS Data, May 2022) and calculating an hourly rate. Using the hourly rate, a per-worker annual cost was found by multiplying it by the annual amount of hours in the U.S. workers said they could save by using AI to complete repetitive tasks. Then, by multiplying by the amount of U.S. IT workers an enterprise-sized company has on average (Workforce survey), it gives a final value of $3.1M annual costs with a minimum of 200 IT employees.

About Freshworks
Freshworks Inc. (NASDAQ: FRSH) creates business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our AI-boosted products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 65,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news visit www.freshworks.com and follow us on Facebook, LinkedIn, and Twitter.

© 2023 Freshworks Inc. All Rights Reserved. Freshworks and its associated logo is a trademark of Freshworks Inc. All other company, brand and product names may be trademarks or registered trademarks of their respective companies. Nothing in this press release should be construed to the contrary, or as an approval, endorsement or sponsorship by any third party of Freshworks Inc. or any aspect of this press release.

Media Contact:
Erika Howard
pr@freshworks.com

____________________
1
An increase from 14 different applications in 2022 to 24 in 2023.
2Gartner Press Release, Gartner Survey Finds 81% of CIOs Expect to Grow Their IT Team in 2023, June 27, 2023. 


Freshworks Report Reveals Massive Opportunity for IT Leaders Leveraging AI

THỦ THUẬT HAY

Hướng dẫn tải YouTube Revanced: Bản nâng cấp YouTube không quảng cáo

YouTube Revanced là một phiên bản nâng cấp của ứng dụng YouTube chính thức, mang đến trải nghiệm xem video mượt mà hơn và không bị gián đoạn bởi quảng cáo. Ngoài ra, ứng dụng này còn cung cấp nhiều tính năng hữu ích

3 cách giúp kiểm tra pin iphone bị chai

Cách làm này sẽ hơi mất thời gian một chút, cụ thể là có thể lên tới 2 ngày chờ đợi từ sever của Apple để phản hồi. Nhưng bù lại, bạn sẽ có được một kết quả chuẩn xác về tình trạng pin của thiết bị.

13 cách đơn giản "buộc" sếp phải tăng lương

13 bí quyết giúp bạn nắm giữ chìa khóa thuyết phục sếp khi muốn đề nghị tăng lương.

3 cách sử dụng camera trên Galaxy A52s 5G để có những bức ảnh siêu đẹp

Samsung Galaxy A52s 5G mới ra mắt của Samsung sở hữu bộ 4 camera cực kỳ chất lượng. Vậy thì cách sử dụng camera trên Galaxy A52s 5G này ra sao, xem ngay nhé...

Mách bạn 4 cách chặn cuộc gọi ngoài danh bạ trên iPhone hiệu quả, đơn giản

Bạn thường hay tự hỏi lý do vì sao mình lại nhận được nhiều cuộc gọi từ các số máy lạ? Bạn cảm thấy phiền toái và muốn chặn các số điện thoại này nhưng lại không biết cách.

ĐÁNH GIÁ NHANH

Đánh giá Toyota Innova 2016: Chuyển mình toàn diện

Thay đổi tích cực ở phong cách thiết kế ngoại, nội thất, Innova 2016 trở thành một mẫu xe khác hoàn toàn. Bên cạnh đó, khả năng vận hành của mẫuMPV này cũng để lại nhiều thiện cảm.

Đánh giá Samsung Galaxy J2 Prime: điểm sáng ở phân khúc dưới 3 triệu

Nếu đã từng dùng qua các dùng smartphone Samsung những năm gần đây, bạn dễ nhận ra chiếc Galaxy J2 Prime có ngoại hình khá giống với Galaxy Grand Prime ra mắt năm 2014, khác biệt dễ nhận ra là mặt sau của sản phẩm và

Trên tay Google Pixel 2 và Pixel 2 XL: Đối thủ của iPhone X đây rồi!

Google đã chính thức trình làng bộ đôi sản phẩm mới Pixel 2 và Pixel 2 XL với nhiều điểm cải tiến đột phá về thiết kế. Và mời các bạn xem ngay...